Question 1

How does delivery work?

Accepted Answer

At checkout, enter your postcode and we'll assign your nearest InPost locker (England, Wales & Scotland) · BT postcodes are shipped by Royal Mail Tracked 24 to your door instead. Once dispatched, you'll receive a tracking number and collection code by email. Head to the locker, enter your code, and collect — no ID needed.

Question 2

Where do you deliver?

Accepted Answer

England, Wales & Scotland: InPost pickup points (27,500+, including 16,000+ lockers), 2–4 days. Or Royal Mail Tracked 24 to your door in 1–2 days.

Question 3

How long does delivery take?

Accepted Answer

Orders are dispatched within 24 hours. England, Wales & Scotland: InPost Locker delivery in 2–4 days; collect within 72 hours of the ready email. Or Royal Mail Tracked 24 to your door in 1–2 days. You'll receive a tracking number once dispatched.

Question 4

How much is delivery?

Accepted Answer

£5 per order for England, Wales and Scotland, or £10 for Northern Ireland (BT postcodes). Free delivery on GB orders over £75 and Northern Ireland orders over £120.

Question 5

How long do I have to collect?

Accepted Answer

GB locker orders: 72 hours (3 days) from the ready email. Northern Ireland parcels are delivered to your door by Royal Mail and have no collection window.

Question 6

Do I need to show ID?

Accepted Answer

No. GB locker orders: just your access code — no name, no ID. Northern Ireland: Royal Mail delivers to the address you gave at checkout, and no ID is required either way. (Photo ID may be requested only if an anomaly is flagged.)

Question 7

How is my order packaged?

Accepted Answer

All orders are sealed and securely packaged. Nothing on the outside identifies the contents.

Question 8

I lost my access code

Accepted Answer

Check the email we sent when your order was dispatched. If you can't find it, go to your order details page — the code is displayed there. Still stuck? Contact support.

Question 9

What payment methods do you accept?

Accepted Answer

We accept Card (Visa, Mastercard, Apple Pay, Google Pay) or USDT (TRC20 & ERC20) for top-ups. All payments go to your wallet first, then you pay from your wallet at checkout.

Question 10

How do I top up my wallet?

Accepted Answer

Go to Wallet → Top Up and choose Card or Crypto (USDT). For crypto: select amount and network (TRC20 recommended), generate an invoice, and pay. Minimum top-up is £20.

Question 11

How long until my top-up appears?

Accepted Answer

Card top-ups are instant. USDT top-ups are confirmed automatically once the blockchain confirms the transaction — usually within a few minutes.

Question 12

What is my Transfer ID?

Accepted Answer

Your Transfer ID (e.g. GH-00000123) is your unique account reference. Always include it in bank transfer references so we can match the payment to your account.

Question 13

How do I track my order?

Accepted Answer

Go to the Orders page in your account. Each order shows its current status, tracking number, and carrier link. Click through for detailed tracking events.

Question 14

Can I cancel my order?

Accepted Answer

Orders can only be cancelled before they are dispatched. Contact support as soon as possible. Once dispatched, cancellation is not possible.

Question 15

Can I change my delivery location after ordering?

Accepted Answer

Contact support with your order reference and the new postcode. We need at least 2 hours' notice before dispatch to make changes.

Question 16

Can I withdraw my balance?

Accepted Answer

No. Top-ups and refunds stay in your wallet and can only be used for orders on this store — they cannot be paid out to a bank account or crypto address.

Question 17

Can I transfer balance to another user?

Accepted Answer

Yes. Go to Wallet → Transfer and enter the recipient's Transfer ID (GH-XXXXXXXX). The transfer is instant.

Question 18

How do refunds work?

Accepted Answer

Refunds are always credited to your wallet balance within 6 hours of approval - we do NOT refund back to the original card or crypto address. Your wallet balance is used for orders on this store and cannot be paid out.

Question 19

How do I create an account?

Accepted Answer

Tap Register, enter your name, email, phone, postcode, and create a password. Verify your email to unlock VIP1 (1% off every order).

Question 20

Why should I verify my email?

Accepted Answer

Verifying your email unlocks VIP1 (1% off every order). It also ensures you receive order updates and tracking notifications.

Question 21

I forgot my password

Accepted Answer

Go to the login page and tap 'Forgot password'. Enter your email and we'll send you a reset link.

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